Support
Need help? Email support@mewbark.app and we'll get back to you.
Is your pet unwell? Mewbark is not a substitute for a veterinarian. In an emergency, contact a veterinarian or emergency clinic right away.
Common questions
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose Mewbark. Cancel at least 24 hours before your renewal date. If you cancel during a free trial, you won't be charged.
I got a new phone. How do I get Premium back?
Open Mewbark and go to Profile > Restore purchases, using the same Apple ID you subscribed with.
How do I keep my pets' data when I change phones?
Sign in with Apple in Profile. Then sign in with the same Apple ID on your new phone.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my account?
In the app, go to Profile > Delete account. This deletes your account and all its data. It doesn't cancel an App Store subscription; cancel that in Settings as described above.
I'm not getting reminders.
Check that notifications for Mewbark are on in your iPhone's Settings > Notifications.